Meter Box Device Update for Otay Water Customers

The Otay Water District’s meter vendor, Master Meter, started updating meter firmware across our service area this month (November 2024). This work will continue into 2025.

Here is what to expect:

• Master Meter employees and vehicles will be clearly marked.

• A small device (like the one pictured below) could be placed in your meter box for 6–8 hours. Please do not remove or tamper with it.

(Click on images to enlarge)

If you have any questions, contact our customer service team at 619-670-2222 or customerservice@otaywater.gov. Thank you for your cooperation!

November 2024 | Otay Water District

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